issues with dialogs on terminal server 2008

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torrie
Posts: 92
Joined: Fri Aug 14, 2009 11:24 am

issues with dialogs on terminal server 2008

Postby torrie » Wed Jul 11, 2012 3:48 pm

We've struck intermitent issues with users running our application on terminal server 2008 R2 servers. Sonetimes when the application displays a common dialog box (e.g. calls the CMSFileOpen::open method) the Jade thin client crashes. We are seeing a "14143 : Thin Client Tcp connection was closed" exception logged on the server, but no crash logs on the client.

I did note that there was a entry in the Window logs indicating that there was an exception in NetworkExplorer.dll

Faulting application name: jade.exe, version: 6.3.8.2, time stamp: 0x4d5b3b98
Faulting module name: NetworkExplorer.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b90c
Exception code: 0xc0000005
Fault offset: 0x00001a00
Faulting process id: 0x483c
Faulting application start time: 0x01cd5d75a4897e04
Faulting application path: C:\Program Files (x86)\Concept Engineering Ltd\VCARELIVE\c_bin\jade.exe
Faulting module path: C:\Windows\system32\NetworkExplorer.dll

Has anyone else had similar issues or know a resolution?

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