Adobe Reader XI and Context Help

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BeeJay
Posts: 266
Joined: Tue Jun 30, 2009 2:42 pm
Location: Christchurch, NZ

Adobe Reader XI and Context Help

Postby BeeJay » Mon Dec 03, 2012 1:58 pm

It would appear that Adobe have mucked up the DDE Server Name for Adobe Reader XI. According to Adobe's own documentation, the DDE Server Name should be AcroViewR11 but their Adobe Reader XI installer, whether it's upgrading a prior release of Adobe Reader or being installed on a machine that doesn't currently have Adobe Reader installed, results in a DDE Server Name of AcroViewR10. As their internal code only accepts a DDE Server Name of AcroViewR11, this means any application, including Jade, that tries to "link" to their DDE Server using the registry value to obtain the DDE Server name will fail.

Note: This issue will still affect Jade systems running on 6.3.09+ and 7.0.04+ releases, where Jade was changed to handle Adobe's new DDE Server Name naming convention that started with Adobe Reader X.

If you're happy with using the Windows Registry Editor, you can manually patch the value in the HKLM tree as follows:

Code: Select all

HKEY_LOCAL_MACHINE
 |- SOFTWARE
   |-   Classes
      |-   acrobat
         |-   shell
            |-   open
               |-   ddeexec
                  |-   application


Adobe Reader registry patch.png
Adobe Reader registry patch.png (30.45 KiB) Viewed 5426 times


Hope this helps anyone else that may encounter this issue, until such time as Adobe fix their Installer.

Cheers,
BeeJay.

nzwta
Posts: 13
Joined: Thu Sep 10, 2009 12:46 pm
Location: Napier

Re: Adobe Reader XI and Context Help

Postby nzwta » Tue Dec 11, 2012 5:03 pm

Thank you - yes that fix worked for us and now the Help Files are once again working as intended. ;)

jcoe
Posts: 1
Joined: Fri Oct 02, 2009 9:55 am

Re: Adobe Reader XI and Context Help

Postby jcoe » Tue May 19, 2015 8:49 am

For Adobe Reader DC, the correct DDE Server Name is AcroViewR15

Tested successfully with JADE 7.1.04 on Windows 8.1

Cowell
Posts: 1
Joined: Fri Jul 14, 2017 9:51 pm

Re: Adobe Reader XI and Context Help

Postby Cowell » Fri Jul 21, 2017 7:05 am

jcoe wrote:For Adobe Reader DC, the correct DDE Server Name is AcroViewR15

Tested successfully with JADE 7.1.04 on Windows 8.1


Has anyone tested on Windows 10?


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