Forums

by Qup >> Wed, 29 Oct 2008 4:10:58 GMT

This Q relates to the required dlls and other components that need to be registered during the Jade installation process. Especially anything outside the Jade install dir itself.
I have to wrap up my Jade environment for a partner to re-create elsewhere (as if packaging a system for production). But get an error (on XP )saying "The application has failed to start because the application configuration is incorrect" - attached.
Is there any documentation that tells me exactly what needs to be found/registered, etc?
I always believed Jade to be self contained. thanks - Q

by BeeJay >> Wed, 29 Oct 2008 7:10:39 GMT

It's self contained other than the need to have the Microsoft Visual C++ 2005 Redistributable Package (x86) files installed.

The easiest option is to get the client machine to install this using the version of this redistributable that is available for download from the Jade Website on the Product Updates page:

www.jadeworld.com/jade/updates.htm

or via the following direct link:

www.jadeworld.com/downloads/jade/vcredist_x86.exe

I can't say for sure from your screen dump that this is what you're missing, but it's a good starting point to rule this out in the first instance.

Cheers,
BeeJay.

by Torrie Moore >> Fri, 31 Oct 2008 3:44:56 GMT

We've had this error and BeeJay is correct in that installing the MS VC++ Redistributable package does resolve this error.

We had done our install disks with this install disk executed as part of the install. With Install Shield Express, we execute the vcredist_x86.exe as a custom action after the destination folder dialog box is displayed. There doesn't appear to be an issue re running this install. The user then only needs to run the one install package.

You will probably find that the MSI for this install is also included in the Jade bin directory as it is needed when updating thin clients to Jade 6.2.

Regards

Torrie

by BeeJay >> Fri, 31 Oct 2008 8:59:41 GMT

Note that you'll have issues if you try to run the MS VC++ redistribution inside an MSI install unless you do a chained installation as you can't run two MSI Installations simultaneously.

If you're using an InstallScript install, rather than an MSI Install, then you can run the vcredist_86.exe in a totally silent manner using a command line as per the following:

Vcredist_x86.exe /q:a /c:"msiexec /i vcredist.msi /qn /l*v %temp%\vcredist_x86.log"

(The %temp% from this "batch file" syntax would be replaced, via the appropriate string concatenation, with the FOLDER_TEMP system variable if you're using InstallShield.)

You will need to check that the person running the installation is logged onto windows with a usercode that has Administrative rights as you need Administrative rights to install the MS VC++ redistributable.

Cheers,
BeeJay.