2020 upgrade failing with "Requested file directory not found"

[Sam Newton]

Hi,

I'm trying to upgrade a Jade 2016 database to 2020. The 2018 install works fine. The database restarts and I have backed that up.

Then when I do the 2020 SP1 upgrade it fails partway through, instructing to restore before trying again. jommsg1.log contains this:

Unhandled FileException: Requested file directory not found, see JadeLoaderNonGui.log for details

JadeLoaderNonGui.log has this:

Unhandled FileException on 2021/11/10 17:15:27 by [187.2] pid 01ba8, tid 1d88
Computer= PULPMAN-UPG-X64, Application= JadeLoaderNonGui, Schema= RootSchema
FileException: 5028 (not continuable, resumable)
* Requested file directory not found
Error item: open
Error object: File/295.1 (transient)
Caused By:
Receiver: File/295.1 (transient)
Method: File::openInput(133) -- source position: 133
Reported By:
Receiver: File/295.1 (transient)
Method: File::open -- 'suppFileOpen' in 'jomsupp'

Call Stack History:
<<File/295.1 (t)>> File::openInput(133) -- source position: 133
<<JadeUpgradeAdmin/774.1 (t)>> JadeUpgradeAdmin::_upgrade_deleteOrphans(2537) -- source position: 2537
<<JadeUpgradeAdmin/774.1 (t)>> JadeUpgradeAdmin::_upgrade2018_script3(449) -- source position: 449
<<JadeUpgradeAdmin/774.1 (t)>> Object::sendMsgWithParams(629) -- 'objSendMsgWithParams' in 'jomsupp' @ line# 629
<<JadeUpgradeAdmin/774.1 (t)>> JadeUpgradeAdmin::_upgrade_doStep(655) -- source position: 655
<<JadeUpgradeAdmin/774.1 (t)>> JadeUpgradeAdmin::upgrade_script3(126) -- source position: 126
<<Schema/1000001.5>> Schema::_upgrade_script3(214) -- source position: 214
*** Current action and database transaction ABORTED ***

There's not much to go off there! It's failing partway through the database upgrade by the looks.

I have restored and re-tried, and am running this as an administrator.

Has anyone experienced (and hopefully resolved) this issue?

[WilliamC]

have you specified a log directory in the ini file?
If not could you try that and let us know what happened:
[JadeLog]
LogDirectory=C:\path\to\log\folder\

[Sam Newton]

Thanks heaps WilliamC, you nailed it. We only had a relative path in the ini file and changing to the absolute path worked.