Setup Jade Thin Client under Citrix

[stevek]

I have no experience with Citrix and am relying totally on client providing all the Citrix support to set up a Jade Thin clients operating under Citrix.

My problem is that while I can run the Jade Thin Client using my assigned Citrix login ID (which has Admin privileges), I cannot get the Jade Thin Client to start when logged in Citrix via a standard user ID. Reported error is that Jade.exe could not start.
Thinking this is a privileges issue, I have been trying to re-locate various Jade log files to a common directory that should have sufficient read/write access - but no luck.

Is there any documentation (or instructions) on setting up Jade Thin Clients under Citrix?
What are the the things to look out for?

[torrie]

Hi

we have a number of clients running Citrix and also using Windows Server 2008 Terminal Services.

We've had to change our installation to work with the UAC in windows. Once trap to look for is that Jade writes to the INI file when it checks the download versions, we we've needed to put the INI file in a directory where the users have access. This setup seems to work on Citrix as well.

We install as follows (assuming Win Server 2008):

Program Files\XXXX\Bin (Jade.exe etc)

ProgramData\XXXX\XXXX_thinClient.ini (The INI file)
ProgramData\XXXX\Logs
ProgramData\XXXX\Temp
ProgramData\XXXX\Download
ProgramData\XXXX\Backup

Where XXXX is the system name.

Out installer also sets the "Users" group to have write access to the programData\XXXX directory

With regards to the Thin Client INI and the directories, we use the following settings:

[JadeEnvironment]
JadeWorkDirectory=<default>
ProgramDataDirectory=<programdata>
UserDataDirectory=<userdata>

[JadeLog]
LogDirectory=logs

[stevek]

Thanks Torrie but still having an issue.

Part of my problem is that the Jade client app fails before it gets a chance to write anything so I cannot determine what file is the the problem. Hence, do you know of any way to trace the progress of the client initialization that might help identify at which point (ie which file) the Jade client app is having a problem? None of the usual jade logs shows an error.

I have relocated all the usual jade files (logs etc) to ta common shared folder with the correct privileges but not sure about the .tmp files

[torrie]

Just a checking if you have installed the Visual Studio c++ redistributables on the Citrix server? There is an MSI file in the Jade thin client binary directory for this. If this is not installed then Jade may fail in the way you are describing.

[BeeJay]

I have relocated all the usual jade files (logs etc) to ta common shared folder with the correct privileges but not sure about the .tmp files

Wouldn't you be better to relocate these files to the user centric <userdata> folder structure rather than a common shared folder. For example, so you don't run the risk of multiple Citrix clients conflicting when trying to update the same file in a c:\<SomeDirectory> common shared folder and/or having intermingled entries from multiple different Citrix clients in the one jommsg.log file?

Cheers,
BeeJay.