Installing 6.2.12 under Windows 2000 Service Pack 4 applied

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by Laurie Bisman >> Fri, 16 Nov 2007 23:26:14 GMT

I'm having a problem - when I run the InstallShield install file, nothing happens. On inspection of loaded processes, I see two processes loaded, but no screens appear. It doesn't appear to get to unpacking the .EXE so I can't grab the separate files and install that way.

Anyone seen or heard of this? - what solution was found please?

Laurie Bisman..

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by Didier >> Sat, 17 Nov 2007 1:39:34 GMT

Same Error produce in windows 2003 server.
In my place, can run the file from share folder of other machine.

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by Laurie Bisman >> Sat, 17 Nov 2007 6:42:07 GMT

Yes - unfortunately, my home network has two computers but both are Win2000 so that solution doesn't work.

The previous update worked fine.

It must be the InstallShield wrapper that's fouling things up.

Perhaps Jade could allow a download of a ZIP file with the other files outside of the InstallShield wrapper, then people like me could avoid the problem.

I thought of grabbing the files from a temp folder after they'd been unpacked but before they were run, but it doesn't even get that far unfortunately.

Laurie..

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by Jade Support >> Sun, 18 Nov 2007 21:04:04 GMT

Good morning,

Jade Support has reproduced the reported issue. We are currently investigating the cause behind this and will update the thread with our findings.

Regards,
Jade Support.

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by Jade Support >> Mon, 19 Nov 2007 2:44:53 GMT

A work around we've successfully tested here is to make a shortcut to the InstallShield .exe file. In the command line for this shortcut add a /debug parameter. Running the shortcut should then launch the InstallShield installer.

Regards,
Jade Support.

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by Laurie Bisman >> Mon, 19 Nov 2007 5:48:44 GMT

Thanks Jade Support Staff - this worked a treat.. Puzzling though.

Laurie Bisman..