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Hi,

I have a generalistic question about the jade architecture ... what is the difference beween the server/crashlogs directory and the server/processdumps directory.
When is a crashlog generated, when is a processdump generated ?
What would these files contain is the case of a crash ?

Thank you,

Scott

Generally you will get a pair of files created in the event of a fatal exception/crash.

1. The Crashlog directory will have a *.log file, a small text file containing details such as the Windows call stack at the time of the failure.
2. The ProcessDump directory will contain a *.dmp file, containing a dump of the memory for the Windows process at the time of the failure.

If your Jade Licence includes support, you would normally provide both of these files along with the jommsg.log file and the versioninfo.txt file created by running the jverinfo.exe file in your /bin directory when reporting the fatal exception/crash.

Pat.